Complaints We Handle

COMPLAINTS WE HANDLE:

Disputes that relate to marketplace issues experienced with the services or products a business provides. BCBB reserves the right to reject complaints that use abusive or foul language.

COMPLAINTS WE DO NOT HANDLE:

We do not handle:

  • Employee/employer disputes;
  • Discrimination claims;
  • Matters that are/have been litigated/arbitrated;
  • Complaints against individuals not engaged in business;
  • Issues challenging the validity of local, state, or federal law;
  • Complaints against government agencies, (OMMA, OBNDD, Health Department, Department of Agriculture, etc.)
  • Matters not related to marketplace issues.

WHAT DO WE DO WITH YOUR COMPLAINT?

Everything you submit will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business’s response when we receive it (or notified that we received no response).

BCBB ACCEPTS COMPLANTS WHICH:

  • Include the complainant’s name, and contact information
  • Include the business’s name and location
  • Seek assistance from BCBB
  • Is from a or entity (business-to-business) that had a marketplace "relationship"
  • Relate to a marketplace issue within the previous 12 months (Note: warranties/guarantees or other extenuating circumstances may supersede this criteria.)
  • Alleges a deficiency in the company's marketplace performance with regard to the services or products that the business provided or allegedly agreed to provide
  • Is not in litigation when filed with BBB and has not been resolved by a previous court action, arbitration, or settlement between the parties
  • Contains no abusive language.

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Connected With Your Drive

Let’s look at just what we’re counting here. Gartner
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Connected With Your Drive

Let’s look at just what we’re counting here. Gartner
lumps in detachable devices like Microsoft’s Surface in
with traditional PCs

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